Important customer information - Nordic Interior Design

Linen sauna accessories, linen backrub, linen hand towel, linen bath towel, Lapuan Kankurit design

Easy and safe shopping
Safe and easy online shopping is of the highest importance for Nordic Interior Design. We will treat your order carefully and ship it quickly. Below you will find further information on safe shopping, shipment and our return policy.

Safe shopping

You can shop safely on our site and pay securely. Our ordering process works via a secure HTTPS connection and you can make secure payments via creditcard, Paypal, iDeal (Dutch) and via wire transfer. Also, your personal data is safe with us: we will not share or sell it to others, as also stated in our Privacy Policy.

Shipping costs

Shipping costs (delivery costs) are calculated depending on the weight of the products ordered, and on the country the destination address is in. We distinguish between four different destination addresses:

- The Netherlands: € 4.95 euro
- Belgium & Germany: € 9.95 euro
- The European Union (EU), other countries: shipping cost depend on weight (between € 14,95 and € 19,95)
- Non-EU countries: shipping cost depend on weight (0-2 kg: € 24,00 euro, 2-5 kg: € 24,95 euro)

If you want to pick up your products, this is also possible at no charge from our office address in Leiden, The Netherlands.

Shipping speed

We are able to ship almost all orders within 24 hours or on the next business day, provided that all items ordered are in stock (stock indications are provided for each product by means of the traffic-light icon on the product page).

Shipments are sent via the Dutch post office, PostNL. After we dispatch your order, the indicated delivery times are:

- The Netherlands: 1 business day
- EU countries: 2 to 6 business days, depending on the country of destination
- USA: 4 to 7 business days
- Japan: 4 to 5 business days
- We ship to other countries also as we deliver worldwide. If you'd like to know the estimated delivery time for your country, please ask us here.

Please note these are indications and the actual delivery time is dependent on the postal service and local customs.

Return Policy
You have the right to cancel your order with us within 30 days of receiving your products for a full refund. If you want to cancel your order within 30 days of receiving your products we will refund the price you have paid for the products.

You may return any goods you buy from us, for any reason. This gives you an opportunity to check that the goods are suitable.

To take advantage of this right to cancel your order you must let us know in writing within 30 days of receiving your products and return them within 14 days after your notification, in the same condition that you received them. You must return the products:

(a) within 45 days of receiving them;
(b) with any original labels still attached, in their original packaging, and with the relevant return documents;
(c) with the product packaging and documents in the same condition as when you received the product; and
(d) using the correct return address mentioned on our site (under “About Us”).

Unfortunately, if you do not meet these return requirements we may charge you. If you want to cancel your order you will be responsible for the postage costs.

Care instructions

For care instructions, please see this page.